1. Scope
This policy applies to the public websites, the Trademore Value Capital mobile app, onboarding channels, client communications and digital services operated or made available by Trademore Value Capital FZE. Separate contractual terms or partner notices may apply to particular products, jurisdictions or regulated services.
2. Information we collect
Depending on your interaction with us, we may collect:
- Identity and contact information, including name, business email, telephone number and job title.
- Corporate and onboarding information, including ownership, authorized signatories, business activity and supporting documents.
- Compliance information used for customer due diligence, sanctions screening and risk assessment.
- Transaction, instruction and service information generated through your use of our platforms.
- Device, security and usage data such as IP address, browser type, access logs and cookie identifiers.
- Communications and records of inquiries submitted to us.
3. How we use information
We use personal information to provide and administer services, verify identity and authority, conduct due diligence, protect accounts, prevent fraud, comply with legal and regulatory obligations, respond to inquiries, improve platform performance and maintain business records. Where required, processing is based on consent, contractual necessity, legal obligation, legitimate interests or another lawful basis available in the relevant jurisdiction.
5. Retention
We retain information only for as long as necessary for the purposes described in this policy, including service delivery, dispute handling, fraud prevention, audit, anti-money-laundering and other legal record-keeping requirements.
6. Security
We apply proportionate administrative, technical and physical controls designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No system is completely risk-free, and users should also protect their credentials and report suspected compromise promptly.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may need to verify your identity before acting on a request, and certain records may be retained where law or legitimate compliance requirements require it.
9. Contact and updates
Privacy questions or requests may be sent to [email protected]. We may update this policy when services, laws or operational practices change. The effective date above identifies the latest published version.